Getting help and server commands
Applies to: Workspace Admins and the IT Admin User
Contact your vendor
On your own server there are no support tickets inside the app. Email info@digitalworkspace.app. To get an answer faster, include:
- your Installation ID (Workspace settings › License)
- the app Version (Workspace settings › Updates)
- what you did, what you expected, and the exact message or a screenshot
- for a failed update, the Log from Update history
The same address is shown under Contact Digital Workspace support in the Help and guidance panel.
An admin is locked out
- If the mail server works, use Forgot password? on the sign-in page, or ask another Workspace Admin to click Reset on your row in User Management.
- If no email can be sent, the IT Admin User runs
docker compose exec app dw reset-admin <email>on the server. It prints a one-time sign-in link that works for 1 hour. Give it to the admin in person or by phone.
Server commands (IT Admin User)
Run these in /opt/digital-workspace:
| Task | Command |
|---|---|
| Status of all services | docker compose ps |
| Logs | docker compose logs -f app |
| Restart the app | docker compose restart app |
| Admin forgot the password (no email needed) | docker compose exec app dw reset-admin <email> |
| List admin accounts | docker compose exec app dw admins |
| Back up now / list backups | docker compose exec app dw backup · docker compose exec app dw backups |
| Restore a backup | sudo ./restore.sh <backup> |
| Check or turn off HTTPS | docker compose exec app dw https status · docker compose exec app dw https off |
| Huddles on, off or status | sudo ./huddles.sh on · off · status |
| Start the updater (updates and backups) | docker compose up -d updater |
| All commands | docker compose exec app dw help |
Common questions
| Question | Answer |
|---|---|
| What data leaves our server? | Business data never does. An online server sends only its Installation ID, version and user counts (no names or emails) to check for updates and license changes. |
| Our server can't reach the internet. Does it work? | Yes. Your vendor emails the license file, and two files for each new version (see "Installing updates"). |
| Where is the full installation guide? | On your server: your web address followed by /docs/on-premise. |
These articles are also in the Knowledge Base on your own server, after it is updated.
Need help? Write to info@digitalworkspace.app.