Terms of Service

1. The Service

Digital Workspace is a business workspace that combines CRM, service desk, projects, documents and e-signatures, files, messaging, email, knowledge, learning, HR, reports and analytics. Modules available to a workspace depend on the Customer’s plan and on what its administrators enable. We may improve, change or discontinue features. If we remove a material feature from a paid plan, we will give reasonable notice.

2. Accounts and administrators

• You must give accurate information and keep your password confidential. You are responsible for activity under your account.
• A Customer’s Workspace Administrators control their workspace. They can invite and remove users, assign roles and access, enable modules and manage content. Your administrator may access, change or delete content in the workspace.
• New organizations may need to be reviewed and approved by us before they get full access.
• Tell us promptly at info@digitalworkspace.app if you suspect unauthorized access to an account.

3. Customer data

“Customer Data” means the content you and your users put into the Service. The Customer owns its Customer Data. The Customer gives us a limited right to host, process, transmit and display Customer Data only as needed to provide, secure and support the Service and as described in our Privacy Policy.

The Customer is responsible for its Customer Data. That includes having the right to collect and use it, and getting any consents needed, for example from people who submit public web forms or whose data is imported.

4. Acceptable use

You agree not to, and not to let others:

• break any law, or infringe or misappropriate anyone’s rights, including privacy and intellectual property rights;
• send spam or unsolicited bulk messages, or use the Service for phishing, fraud or deceptive practices;
• upload malware, or try to probe, scan, disrupt or gain unauthorized access to the Service or other accounts;
• reverse engineer the Service, except where the law allows it;
• resell or provide the Service to third parties outside your organization without our written permission;
• use the Service to build a competing product, or scrape it in an automated way.

We may suspend access that we reasonably believe breaks this section. Where practical, we will tell you first.

5. Connected services

The Service can connect to third-party services such as Gmail and Microsoft Outlook. When you connect them, you authorize us to access the connected account as described in our Privacy Policy. The provider’s own terms govern your use of that service, and we are not responsible for third-party services. You can disconnect them at any time.

6. Electronic signatures

The Service lets users request and give electronic signatures and records an audit trail. Each Customer decides whether an electronic signature fits its purpose. It is responsible for meeting the legal requirements that apply to its documents and jurisdictions, including any identity verification of signers. Digital Workspace is not a party to agreements signed through the Service.

7. Plans, fees and payment

• Paid plans are billed at the price and frequency shown when you subscribe or in your order. Prices exclude taxes unless stated.
• Fees are non-refundable except where these Terms or the law say otherwise.
• We may change prices for future billing periods with at least 30 days’ notice.
• If payment is overdue, we may suspend paid features after giving notice.

8. Our intellectual property

We and our licensors own the Service, including its software, design and content other than Customer Data. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

9. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms. This obligation does not cover information that is public, already known, independently developed, or required by law to be disclosed.

10. Term, termination and data export

• These Terms apply while you use the Service. A Customer may stop using the Service at any time.
• Either party may terminate for material breach that is not cured within 30 days of written notice. We may suspend or terminate immediately for serious violations of the acceptable use rules or where the law requires it.
• Before termination, administrators can export Customer Data using the Service’s export features or by contacting us. After termination, we delete Customer Data as described in the Privacy Policy.

11. Disclaimers

We work to keep the Service reliable and secure. Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party’s total liability arising from these Terms is limited to the amount the Customer paid us for the Service in the 12 months before the claim, or USD 100 if nothing was paid. These limits do not apply where the law does not permit them, or to a party’s payment obligations.

13. Indemnity

The Customer will defend and indemnify Digital Workspace against third-party claims arising from Customer Data or from the Customer’s use of the Service in breach of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the Republic of Uzbekistan. For Customers established in the European Union, applicable European Union law and the mandatory laws of the Member State where the Customer is established also apply, including EU data protection law. Disputes will be resolved by the competent courts of the Republic of Uzbekistan, unless mandatory EU or Member State law gives a Customer the right to bring proceedings in its own jurisdiction, or the parties agree otherwise in writing.

15. Changes to these Terms

We may update these Terms from time to time. We will post the new version here and update the “Last updated” date. We will notify Customers of material changes in advance by email or in the Service. Continuing to use the Service after changes take effect means you accept them.

16. Contact

Questions about these Terms: info@digitalworkspace.app.